Privacy Policy

Introduction

MET Waste Management Pty Ltd (MET Waste, we, us, our) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and disclose your personal information in connection with the proposed Processed Engineered Feedstock (PEF) Production Facility at 134 Carnarvon Street, Silverwater NSW (the Proposal).

This policy is published in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We may collect the following personal information when you interact with this website or with the project team:

Your name
Your email address
Your mobile or phone number (where provided)
Your suburb or postcode
The category that best describes you (resident, business, council or government, industry, media, or other)
Any feedback, questions or comments you provide
Technical information about your visit, including IP address, device type, browser, pages visited, and date and time of access

We do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child, please contact us so we can remove it.

How we use your information

We use the personal information you provide to:

Respond to your enquiries and feedback about the Proposal
Keep you informed about the Proposal, including upcoming consultation events, project milestones and the formal planning process
Manage and document the community consultation as part of the development application
Comply with our legal obligations, including obligations to the NSW Government as part of the State Significant Development assessment process
Improve this website and our communications

We do not sell, rent or trade your personal information. We do not use your information for unrelated marketing purposes.

Cookies and analytics

This website uses Google Analytics (GA4) to understand how visitors use the site. Google Analytics collects information such as IP address, pages viewed, time spent on the site, and the referring website. This information is anonymised and used only to improve the website's performance and content. 

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.

Who we share your
information with

Your personal information may be shared with the following categories of recipients, where necessary for the purposes set out above:

MET Waste personnel and contractors directly involved in managing the Proposal
JEP Environment & Planning as our environmental and planning consultants
Specialist consultants engaged on the Proposal, including traffic, air quality, architectural and other technical advisors
Legal and professional advisors engaged by MET Waste
NSW Government agencies involved in the planning assessment process, including the Department of Planning, Housing and Infrastructure, and the Environment Protection Authority
City of Parramatta Council as the local government authority

Your personal information will not be transferred outside Australia [LEGAL TEAM TO CONFIRM — adjust if any of the above use offshore data hosting].

How we store and protect
your information

Personal information is stored on secure servers and protected by reasonable technical and organisational measures designed to prevent unauthorised access, loss or disclosure. Access to personal information is restricted to authorised personnel and advisors who need it for the purposes set out in this policy.

How long we keep your information

We retain personal information for as long as it is needed for the purposes for which it was collected, including the duration of the planning assessment, approval process and any subsequent record-keeping obligations under NSW planning law. We will retain this information for a minimum of 7 years following determination of the Proposal. After this time, we will destroy or de-identify the information unless we are required by law to retain it for a longer period.

Your rights

You have the right to:

Request access to the personal information we hold about you
Ask us to correct any information that is inaccurate, out of date or incomplete
Withdraw your consent to receive project updates at any time
Make a complaint about how we have handled your personal information

To make a request, please contact us using the details below.

How to contact us

If you have any questions about this policy, or you wish to exercise any of the rights set out above, please contact:

MET Waste Management Pty Ltd

Email: elania@metrecycling.com.au
Postal: PO Box 6547, Silverwater NSW 1811

We will acknowledge your request within 7 business days and aim to respond substantively within 30 days.

Complaints

If you are not satisfied with how we have handled your personal information or your privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner 
Website: www.oaic.gov.au 
Phone: 1300 363 992 
Postal: GPO Box 5288, Sydney NSW 2001

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our operations. The current version will always be available at metwaste.com.au/privacy-policy. The effective date at the top of this page indicates when the policy was last updated.